REFUND & CANCELLATION POLICY<\/p>\n
Last Updated: 31 August 2026<\/p>\n
This Refund & Cancellation Policy forms part of the Terms and Conditions of Dextrad Technologies and applies to purchases, subscriptions, renewals, account activations, Local Cloud services and other applicable services purchased through the Dextrad Technologies website.<\/p>\n
By making a purchase or subscribing to a service, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.<\/p>\n
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1. GENERAL REFUND POLICY<\/p>\n
Dextrad Technologies provides subscription assistance, account activations, renewals and related services.<\/p>\n
Due to the nature of digital services, account activations and subscription services, payments are generally non-refundable once payment has been successfully processed and the requested service, activation or subscription has been initiated or provided.<\/p>\n
Nothing in this policy limits any rights or remedies that customers may have under applicable South African consumer protection laws.<\/p>\n
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2. CUSTOMER RESPONSIBILITY BEFORE PAYMENT<\/p>\n
Customers are responsible for checking all information carefully before completing a payment.<\/p>\n
This includes confirming:<\/p>\n
– The correct product or service;
\n– The correct subscription period;
\n– The correct account details;
\n– The correct contact information;
\n– The correct email address or username where applicable; and
\n– Any other information required for activation or renewal.<\/p>\n
Dextrad Technologies cannot be held responsible for delays, incorrect activations or unsuccessful services resulting from incorrect information provided by the customer.<\/p>\n
Customers should contact Dextrad Technologies before making payment if they are uncertain about which product, subscription or service they require.<\/p>\n
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3. SUBSCRIPTION PAYMENTS AND RENEWALS<\/p>\n
Subscription payments are processed for the subscription period selected by the customer.<\/p>\n
Once a subscription renewal or activation has been successfully processed, the payment will generally not be refundable.<\/p>\n
Customers are responsible for ensuring that their subscription remains active and that payments are made before the subscription expiry date.<\/p>\n
To help prevent service interruptions, customers are encouraged to:<\/p>\n
– Keep their subscription up to date;
\n– Keep their subscription at least one month in advance where applicable;
\n– Enable automatic renewal where available; or
\n– Make manual payment at least three (3) days before the subscription expiry date.<\/p>\n
Dextrad Technologies cannot guarantee uninterrupted service where a customer makes a late payment, misses a payment or where payment processing is delayed or unsuccessful.<\/p>\n
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4. CANCELLING A SUBSCRIPTION<\/p>\n
Customers may request cancellation of a subscription by contacting Dextrad Technologies through the contact details provided on our website.<\/p>\n
Where a subscription has already been paid for and activated, cancellation will generally take effect at the end of the current paid subscription period.<\/p>\n
Unless required by applicable law, cancelling a subscription does not entitle the customer to a refund for any unused portion of the current subscription period.<\/p>\n
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5. AUTOMATIC RENEWALS<\/p>\n
Where a customer has selected or authorised automatic subscription renewal, the subscription may automatically renew according to the selected subscription period and applicable payment arrangements.<\/p>\n
Customers who no longer wish to continue an automatically renewing subscription should cancel the renewal before the next scheduled renewal date, using the available account options or by contacting Dextrad Technologies where applicable.<\/p>\n
Where an automatic renewal has already been successfully processed, the payment will generally not be refundable once the renewal or activation process has started or been completed, subject to applicable law.<\/p>\n
Customers remain responsible for ensuring that their payment details are accurate and that sufficient funds are available for authorised automatic payments.<\/p>\n
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6. LOCAL CLOUD ONCE-OFF PAYMENT AND CANCELLATION<\/p>\n
Where Dextrad Technologies offers a Local Cloud service or product for a once-off payment, the once-off payment applies to the applicable Local Cloud service as described at the time of purchase.<\/p>\n
IMPORTANT: THE LOCAL CLOUD ONCE-OFF PAYMENT DOES NOT PROVIDE UNCONDITIONAL OR LIFETIME ACCESS.<\/p>\n
Continued access to the Local Cloud service, including any associated benefits or functionality, is conditional upon the customer maintaining the required active subscription on the Dextrad Technologies website.<\/p>\n
If the required subscription:<\/p>\n
– Expires;
\n– Is cancelled;
\n– Is not renewed;
\n– Is suspended; or
\n– Cannot be successfully paid for,<\/p>\n
Dextrad Technologies may suspend, restrict or terminate access to the Local Cloud service and any associated benefits.<\/p>\n
The Local Cloud once-off payment will not be refunded solely because the customer allows the required subscription to expire, chooses to cancel the required subscription or fails to maintain an active subscription.<\/p>\n
Where access is suspended due to an inactive subscription, access may be restored, where technically possible and applicable, after the required subscription has been successfully renewed and all applicable requirements have been met.<\/p>\n
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7. NO REFUNDS FOR CUSTOMER ERRORS<\/p>\n
Except where required by applicable law, refunds will generally not be provided for:<\/p>\n
– Incorrect purchases made by the customer;
\n– Purchasing the incorrect subscription;
\n– Entering incorrect account details;
\n– Providing an incorrect email address or username;
\n– Duplicate purchases caused by customer error;
\n– Failure to use the service;
\n– Failure to cancel an automatic renewal before the renewal date;
\n– Device compatibility issues not caused by Dextrad Technologies;
\n– Internet or network problems experienced by the customer; or
\n– Failure by the customer to maintain an active subscription where one is required.<\/p>\n
Customers are encouraged to contact Dextrad Technologies as soon as possible if they believe they have made an error. While we may review individual circumstances, a review does not guarantee that a refund will be approved.<\/p>\n
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8. THIRD-PARTY PLATFORM ISSUES<\/p>\n
Dextrad Technologies does not own or control third-party platforms, including but not limited to Watchlist Pro and Eleph TV.<\/p>\n
Accordingly, payments will generally not be refunded due to:<\/p>\n
– Temporary service interruptions;
\n– Technical problems on third-party platforms;
\n– Changes to third-party platforms;
\n– Removal or changes to content;
\n– Changes to media libraries;
\n– Third-party server issues;
\n– Features becoming unavailable;
\n– Compatibility changes made by third-party providers; or
\n– Permanent or temporary changes made by third-party platform owners.<\/p>\n
Dextrad Technologies will make reasonable efforts to assist customers where support is available, but cannot guarantee that third-party platform issues can be resolved.<\/p>\n
Nothing in this section limits any rights that cannot legally be excluded under applicable law.<\/p>\n
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9. FAILED OR UNSUCCESSFUL PAYMENTS<\/p>\n
A subscription or service will not normally be activated or renewed until successful payment confirmation has been received.<\/p>\n
If a payment fails, is declined, reversed or cannot be confirmed, Dextrad Technologies may delay or decline activation until payment has been successfully confirmed.<\/p>\n
Customers should contact their bank or payment provider if they believe that a payment has been incorrectly declined or processed.<\/p>\n
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10. DUPLICATE OR INCORRECT CHARGES<\/p>\n
If a customer believes that they have been charged more than once for the same transaction or that an unauthorised payment has been processed, they should contact Dextrad Technologies as soon as possible.<\/p>\n
Customers may be required to provide relevant information, including:<\/p>\n
– The transaction reference;
\n– The date of payment;
\n– The amount paid; and
\n– The email address or account information associated with the payment.<\/p>\n
Where a genuine duplicate payment or incorrect charge is confirmed, Dextrad Technologies will investigate and take appropriate action, including issuing a refund where appropriate and legally required.<\/p>\n
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11. SERVICE AVAILABILITY AND REFUNDS<\/p>\n
Dextrad Technologies will make reasonable efforts to provide reliable services and process subscriptions and activations correctly.<\/p>\n
However, Dextrad Technologies cannot guarantee uninterrupted service.<\/p>\n
Temporary interruptions or changes caused by technical issues, internet connectivity, payment providers, third-party platforms, maintenance or circumstances beyond our reasonable control do not automatically entitle a customer to a refund.<\/p>\n
Each situation will be considered in accordance with applicable law and the specific circumstances of the service.<\/p>\n
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12. CANCELLATION BY DEXTRAD TECHNOLOGIES<\/p>\n
Dextrad Technologies reserves the right to suspend or terminate access to services where reasonably necessary, subject to applicable law.<\/p>\n
This may include situations involving:<\/p>\n
– Fraudulent activity;
\n– Unauthorised use;
\n– Abuse of services;
\n– Breach of our Terms and Conditions;
\n– Unlawful activity;
\n– Failed or reversed payments; or
\n– Security risks to our systems or customers.<\/p>\n
Where appropriate, Dextrad Technologies may provide notice of suspension or termination.<\/p>\n
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13. HOW TO REQUEST ASSISTANCE<\/p>\n
If you have a question about a payment, subscription, cancellation or potential refund, please contact Dextrad Technologies using the contact details provided on our website.<\/p>\n
To assist us with your request, please provide relevant information such as:<\/p>\n
– Your name;
\n– The email address used for the purchase;
\n– Your order or transaction reference;
\n– The date of payment; and
\n– A clear description of the issue.<\/p>\n
Providing accurate information may help us investigate your request more quickly.<\/p>\n
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14. CHANGES TO THIS POLICY<\/p>\n
Dextrad Technologies may update this Refund & Cancellation Policy from time to time to reflect changes in our services, subscription options, business practices or applicable legal requirements.<\/p>\n
The latest version of this policy will be published on the Dextrad Technologies website.<\/p>\n
Customers are encouraged to review the policy periodically.<\/p>\n
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15. APPLICABLE LAW<\/p>\n
This Refund & Cancellation Policy is intended to operate in accordance with applicable laws of the Republic of South Africa.<\/p>\n
Nothing in this policy is intended to remove, restrict or limit consumer rights that cannot legally be excluded or waived under applicable South African law.<\/p>\n
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16. ACCEPTANCE OF THIS POLICY<\/p>\n
By purchasing a product, subscription or service from Dextrad Technologies, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.<\/p>\n
If you do not agree with this policy, you should not proceed with the purchase or use of the applicable services.<\/p>\n","protected":false},"excerpt":{"rendered":"
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