{"id":25,"date":"2025-08-22T10:43:57","date_gmt":"2025-08-22T08:43:57","guid":{"rendered":"https:\/\/dextradtechnologies.co.za\/staging\/?page_id=25"},"modified":"2026-09-01T15:19:41","modified_gmt":"2026-09-01T13:19:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dextradtechnologies.co.za\/staging\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25\" class=\"elementor elementor-25\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0808dd e-con-full e-flex e-con e-parent\" data-id=\"b0808dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6e05d elementor-widget elementor-widget-html\" data-id=\"4e6e05d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"dx-faq-page\">\n\n  <div class=\"dx-faq-hero\">\n    <div class=\"dx-faq-hero-inner\">\n\n      <span class=\"dx-faq-kicker\">DEXTRAD SUPPORT<\/span>\n\n      <h1>Frequently Asked Questions<\/h1>\n\n      <p>\n        Find quick answers about Watchlist Pro, Eleph TV,\n        payments, devices, accounts and support.\n      <\/p>\n\n    <\/div>\n  <\/div>\n\n\n  <div class=\"dx-faq-main\">\n\n    <!-- LEFT -->\n    <aside class=\"dx-faq-sidebar\">\n\n      <span class=\"dx-faq-eyebrow\">HELP CENTRE<\/span>\n\n      <h2>\n        Need a quick\n        <strong>answer?<\/strong>\n      <\/h2>\n\n      <p>\n        Browse the most common questions about Dextrad services,\n        billing, installation and account management.\n      <\/p>\n\n\n      <div class=\"dx-faq-support-card\">\n\n        <span>Still need help?<\/span>\n\n        <strong>Our support team is ready.<\/strong>\n\n        <a href=\"https:\/\/wa.me\/27748774314\">\n          Contact Support \u2192\n        <\/a>\n\n      <\/div>\n\n    <\/aside>\n\n\n    <!-- RIGHT -->\n    <div class=\"dx-faq-content\">\n\n      <div class=\"dx-faq-section-heading\">\n\n        <span>COMMON QUESTIONS<\/span>\n\n        <h2>Everything You Need To Know<\/h2>\n\n      <\/div>\n\n\n      <div class=\"dx-faq-list\">\n\n\n        <!-- FAQ 1 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">01<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I install Watchlist Pro?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Download the Watchlist Pro application for your device,\n                install it, then use the account information and UID\n                associated with your Dextrad service.\n              <\/p>\n\n              <p>\n                If you need the application files, visit the\n                Watchlist Pro service page where the available download\n                options are provided.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 2 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">02<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I add Local Cloud Afrikaans?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Local Cloud Afrikaans is available as an optional\n                once-off add-on as long as your subscription remains active with Dextrad Technologies.\n              <\/p>\n\n              <p>\n                Existing customers can purchase it from\n                <strong>My Account \u2192 Add-ons<\/strong>.\n                Purchasing the add-on does not replace or cancel your\n                existing subscription.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 3 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">03<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I find my UID and account name?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Open Watchlist Pro on your device and locate the account\n                or device information section.\n              <\/p>\n\n              <p>\n                Your UID and account name should be entered during\n                checkout when purchasing a Watchlist Pro package.\n                You can also manage additional UID and account details\n                from your Dextrad account.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 4 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">04<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I install Eleph TV?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n\n              <p>\n                Eleph TV can be installed on supported Android devices,\n                TV boxes and Fire Stick devices.\n              <\/p>\n\n              <div class=\"dx-faq-downloads\">\n\n                <a\n                  href=\"https:\/\/elephtv.life\/zanh\"\n                  target=\"_blank\"\n                  rel=\"noopener\"\n                >\n                  Download Eleph TV Mobile \u2192\n                <\/a>\n\n                <a\n                  href=\"https:\/\/elephtv.life\/fvbf\"\n                  target=\"_blank\"\n                  rel=\"noopener\"\n                >\n                  Download for TV \/ TV Box \/ Fire Stick \u2192\n                <\/a>\n\n              <\/div>\n\n              <div class=\"dx-faq-code\">\n                Downloader Code:\n                <strong>8102407<\/strong>\n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 5 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">05<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              What payment methods do you accept?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Payments are processed securely through PayFast.\n              <\/p>\n\n              <p>\n                The payment methods displayed at checkout depend on\n                whether you are purchasing a once-off product or a\n                recurring subscription.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 6 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">06<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              Can I make a once-off payment instead of subscribing?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Where a product offers both options, you can choose\n                between a once-off purchase and a recurring subscription\n                directly on the product page.\n              <\/p>\n\n              <p>\n                Select your preferred option before continuing to checkout.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 7 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">07<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              When will my subscription payment be processed?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Watchlist Pro customers can choose from Dextrad's\n                available billing dates during checkout.\n              <\/p>\n\n              <p>\n                The available recurring dates are the\n                <strong>1st, 16th or 26th<\/strong>.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 8 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">08<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              Which devices can I use?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Supported devices vary.\n              <\/p>\n\n              <p>\n                Dextrad services are designed for compatible mobile\n                devices, Android devices, supported Smart TV solutions,\n                TV boxes and Fire Stick devices where applicable.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 9 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">09<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I manage my subscription?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Log in to your Dextrad account and open\n                <strong>My Account \u2192 Subscriptions<\/strong>.\n              <\/p>\n\n              <p>\n                From there you can view your active subscriptions,\n                renewal information, payment information and available\n                subscription actions.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 10 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">10<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              Can I add more UID and account details later?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Yes. Customers can manage additional account names and\n                UIDs from the Account Details section of their Dextrad\n                profile.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 11 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">11<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              Is checkout secure?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                Dextrad uses PayFast for secure online payment processing.\n                Payment details are handled through the PayFast checkout\n                process.\n              <\/p>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n        <!-- FAQ 12 -->\n        <div class=\"dx-faq-item\">\n\n          <button class=\"dx-faq-question\" type=\"button\">\n            <span class=\"dx-faq-number\">12<\/span>\n\n            <span class=\"dx-faq-question-text\">\n              How do I contact Dextrad support?\n            <\/span>\n\n            <span class=\"dx-faq-arrow\">+<\/span>\n          <\/button>\n\n          <div class=\"dx-faq-answer\">\n\n            <div class=\"dx-faq-answer-inner\">\n              <p>\n                WhatsApp support option available across the website.\n              <\/p>\n\n              <a class=\"dx-faq-inline-link\" href=\"https:\/\/wa.me\/27748774314\">\n                Contact Support \u2192\n              <\/a>\n            <\/div>\n\n          <\/div>\n\n        <\/div>\n\n\n      <\/div>\n\n\n      <div class=\"dx-faq-bottom-cta\">\n\n        <div>\n          <span>NEED MORE HELP?<\/span>\n          <h3>Can't find what you're looking for?<\/h3>\n          <p>Our support team can assist with your specific query.<\/p>\n        <\/div>\n\n        <a href=\"\/staging\/contact-us\/\">\n          Contact Us \u2192\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n\n\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n\n    const items = document.querySelectorAll('.dx-faq-item');\n\n    items.forEach(function (item) {\n\n        const button = item.querySelector('.dx-faq-question');\n\n        if (!button) return;\n\n        button.addEventListener('click', function () {\n\n            const isOpen = item.classList.contains('is-open');\n\n            items.forEach(function (otherItem) {\n                otherItem.classList.remove('is-open');\n            });\n\n            if (!isOpen) {\n                item.classList.add('is-open');\n            }\n\n        });\n\n    });\n\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DEXTRAD SUPPORT Frequently Asked Questions Find quick answers about Watchlist Pro, Eleph TV, payments, devices, accounts and support. HELP CENTRE Need a quick answer? Browse the most common questions about Dextrad services, billing, installation and account management. Still need help? Our support team is ready. Contact Support \u2192 COMMON QUESTIONS Everything You Need To Know&#8230;<\/p>\n","protected":false},"author":2849,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/users\/2849"}],"replies":[{"embeddable":true,"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":43,"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":24959,"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/pages\/25\/revisions\/24959"}],"wp:attachment":[{"href":"https:\/\/dextradtechnologies.co.za\/staging\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}