PRIVACY POLICY
Last Updated: 31 August 2026
Dextrad Technologies respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Dextrad Technologies collects, uses, stores and protects personal information when you visit our website, create an account, purchase a product or subscription, make a payment or use our services.
By using the Dextrad Technologies website or services, you acknowledge that you have read and understood this Privacy Policy.
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1. WHO WE ARE
Dextrad Technologies provides subscription assistance, account activation services, renewals, Local Cloud services and related customer support services.
We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.
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2. INFORMATION WE MAY COLLECT
Depending on how you use our website and services, we may collect personal information including:
– Your full name;
– Email address;
– Mobile or telephone number;
– Account or username information;
– Billing information;
– Subscription and order information;
– Payment confirmation information;
– Information required to activate or renew an account;
– Communications sent to our customer support team;
– Device, browser and technical information;
– IP address and general website usage information.
We only collect information that is reasonably necessary for providing, maintaining and improving our services.
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3. PAYMENT INFORMATION
Payments made through our website may be processed by authorised third-party payment providers, including PayFast where applicable.
Dextrad Technologies does not intentionally store your complete bank card details.
Payment providers may collect and process payment information in accordance with their own privacy policies, security procedures and applicable legal requirements.
We may receive payment confirmation information, transaction references and other information necessary to confirm and process your order, subscription or account activation.
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4. HOW WE USE YOUR INFORMATION
Dextrad Technologies may use your personal information to:
– Process purchases and payments;
– Activate or renew subscriptions;
– Provide Local Cloud services;
– Create and manage customer accounts;
– Verify payment confirmations;
– Provide customer support;
– Communicate regarding subscriptions, renewals or account status;
– Respond to enquiries and support requests;
– Improve our website and services;
– Detect, investigate and prevent fraud or abuse;
– Protect the security of our systems and services; and
– Comply with legal and regulatory requirements.
We will not use your personal information for purposes that are incompatible with the reason for which it was collected, except where permitted or required by applicable law.
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5. THIRD-PARTY PLATFORMS AND SERVICES
Dextrad Technologies may assist customers with subscriptions or account activations relating to third-party platforms.
Dextrad Technologies does not own or control third-party platforms, including but not limited to Watchlist Pro and Eleph TV.
Where information is required to activate, manage or support a customer’s account with a third-party service, the necessary information may be processed or shared for the purpose of providing the requested service.
Third-party platforms are responsible for their own systems, services and privacy practices.
Customers are encouraged to review the privacy policies and terms of any third-party platform they use.
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6. HOW WE PROTECT YOUR INFORMATION
Dextrad Technologies takes reasonable technical and organisational measures to protect personal information against:
– Unauthorised access;
– Unauthorised disclosure;
– Loss;
– Misuse;
– Alteration; and
– Destruction.
While we take reasonable steps to protect personal information, no website, internet connection or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account login details and passwords confidential.
Customers should contact us as soon as possible if they believe their account or personal information has been accessed without authorisation.
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7. SHARING OF PERSONAL INFORMATION
Dextrad Technologies does not sell personal information to third parties.
We may share limited personal information where reasonably necessary with:
– Payment service providers;
– Third-party platforms involved in providing requested services;
– Technology and website service providers;
– Customer support providers;
– Professional advisers where legally necessary; and
– Government or legal authorities where required by applicable law.
Information will only be shared where reasonably necessary for providing our services, complying with legal obligations or protecting the security and rights of Dextrad Technologies and its customers.
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8. MARKETING COMMUNICATIONS
Where permitted by applicable law, Dextrad Technologies may send customers communications relating to:
– Subscription renewals;
– Account information;
– Service updates;
– Important changes to our services;
– Special offers or promotions.
Customers may opt out of promotional or marketing communications where applicable.
Please note that customers may still receive important service-related communications regarding active subscriptions, payments, account security or other essential information.
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9. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
– Keep customers logged into their accounts;
– Remember preferences;
– Improve website performance;
– Analyse website usage;
– Help protect website security; and
– Improve our services.
Customers may be able to control or disable cookies through their browser settings. However, disabling cookies may affect certain features or functionality of our website.
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10. DATA RETENTION
Dextrad Technologies will retain personal information only for as long as reasonably necessary for purposes including:
– Providing our services;
– Maintaining customer accounts;
– Managing subscriptions and renewals;
– Providing customer support;
– Maintaining business and transaction records;
– Resolving disputes;
– Enforcing our agreements; and
– Complying with legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with applicable requirements.
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11. YOUR PERSONAL INFORMATION RIGHTS
Subject to applicable law, you may have the right to:
– Request access to personal information we hold about you;
– Request correction of inaccurate or incomplete information;
– Request deletion of information where legally appropriate;
– Object to certain processing of your information;
– Withdraw consent where processing is based on consent; and
– Lodge a complaint with the appropriate data protection authority.
Certain requests may be subject to legal requirements, verification of identity and exceptions permitted by law.
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12. CHILDREN’S PRIVACY
Our services are not intentionally directed at individuals who are not legally permitted to enter into agreements for the services offered.
We do not knowingly collect personal information from children without appropriate authorisation where such authorisation is required by applicable law.
If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can investigate and take appropriate action.
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13. THIRD-PARTY WEBSITES
Our website or communications may contain links to third-party websites or services.
Dextrad Technologies is not responsible for the privacy practices, security or content of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
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14. CHANGES TO THIS PRIVACY POLICY
Dextrad Technologies may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable legal requirements.
The latest version of this Privacy Policy will be published on our website.
We encourage customers to review this Privacy Policy periodically.
Continued use of our website or services after changes have been published may constitute acknowledgement of the updated Privacy Policy, subject to applicable law.
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15. CONTACTING US ABOUT PRIVACY
If you have questions about this Privacy Policy, the personal information we hold about you or how your information is processed, please contact Dextrad Technologies using the contact information provided on our website.
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16. APPLICABLE LAW
This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws of the Republic of South Africa.
Where applicable, Dextrad Technologies will process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable laws and regulations.
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17. ACCEPTANCE OF THIS PRIVACY POLICY
By accessing or using the Dextrad Technologies website, creating an account, purchasing a product or subscription, making a payment or using our services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use our website or services where your use requires the processing of personal information described in this Policy.