Frequently Asked Questions
Find quick answers about Watchlist Pro, Eleph TV, payments, devices, accounts and support.
Everything You Need To Know
Download the Watchlist Pro application for your device, install it, then use the account information and UID associated with your Dextrad service.
If you need the application files, visit the Watchlist Pro service page where the available download options are provided.
Local Cloud Afrikaans is available as an optional once-off add-on as long as your subscription remains active with Dextrad Technologies.
Existing customers can purchase it from My Account → Add-ons. Purchasing the add-on does not replace or cancel your existing subscription.
Open Watchlist Pro on your device and locate the account or device information section.
Your UID and account name should be entered during checkout when purchasing a Watchlist Pro package. You can also manage additional UID and account details from your Dextrad account.
Eleph TV can be installed on supported Android devices, TV boxes and Fire Stick devices.
Payments are processed securely through PayFast.
The payment methods displayed at checkout depend on whether you are purchasing a once-off product or a recurring subscription.
Where a product offers both options, you can choose between a once-off purchase and a recurring subscription directly on the product page.
Select your preferred option before continuing to checkout.
Watchlist Pro customers can choose from Dextrad's available billing dates during checkout.
The available recurring dates are the 1st, 16th or 26th.
Supported devices vary.
Dextrad services are designed for compatible mobile devices, Android devices, supported Smart TV solutions, TV boxes and Fire Stick devices where applicable.
Log in to your Dextrad account and open My Account → Subscriptions.
From there you can view your active subscriptions, renewal information, payment information and available subscription actions.
Yes. Customers can manage additional account names and UIDs from the Account Details section of their Dextrad profile.
Dextrad uses PayFast for secure online payment processing. Payment details are handled through the PayFast checkout process.
WhatsApp support option available across the website.
Contact Support →Can't find what you're looking for?
Our support team can assist with your specific query.