Please take note of the following important facts
Fibre internet
1. It is month to month contracts and its free installation and Router but if you cancel or move with in 12 months there will be a cancelation fee at play
2. When you cancel you must give a calendar months notice which you must pay for
3. You can ask for a down payment option to pay over 3 months for your cancelation fee
4. Please note that if you decided to take a contract of 24 months or what ever period terms differ from above points 1 & 2
VERY IMPORTANT
PLEASE STAY WITH ME ON Whatsapp as I need to request some details or actions from you that Support need you to do if you don’t I can’t help you properly
And respond to messages on Whatsapp
So we can get you sorted faster
Support
Please follow the instructions first before sending a Support Message
Accounts
Please if you do an eft or direct payment in to the bank account make sure that you have put your VOX Account no at the Beneficiary side at Beneficiary Reference and that its correct
FIRST NATIONAL BANK
Account Holder:
Vox Telecommunications (Pty) Ltd
Account Number: 6237 4686 510
Branch Code: 255 005
Beneficiary Ref: (Your Vox Account no)
It will take 24 hours for it to reflect even if you made a direct payment
If you do it on the Customer Portal it will be back on with in a hour